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Privacy Policy

1. Background

This privacy policy sets out how DKAF uses and protects any information that you provide or allow access to and it also lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by DKAF

We may change this privacy notice from time to time by updating this page to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

2. What personal information about you do we process?

Personal information that we process is used in connection with DKAF products and services, if relevant and includes:
•    Full Name
•    Contact information including email address and telephone numbers
•    Demographic information such as postcode and longitude / latitude location data
•    Vehicle registration details

•    CCTV Footage may also be utilised in association with Customer provided Data

•    Customer Financial Information (For use with off-site testing of software)

•    Customers Own Customer Information

•    Other information relevant to customer surveys, recorded CCTV etc

3. What is the source of your personal information?

We collect personal information from the following sources:

Directly from you, the Customer, when you apply for any of the following:

Software Development

I.T. Support

Remote Support Assistance

Hardware Replacement (Hard Drives Etc)

Quotations for Additional Services

All the above information is collected via various methods including remote access to the Customers Systems for support, via on-site retrieval of data for off-site testing, over the telephone, via email or through the post.

4. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 2 above, for the following purposes:

    Continued support for Customer contractual obligations

    Provision of new requests made to supply quotations for new services required

    Updating your Customer records

    To comply with legal and regulatory obligations, requirements and guidance
5. What are the grounds for our processing of your personal information?

   Where it is needed, to provide you with our products or services.

6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

Accurate selection of required parts for successful implementation of works carried out where parts are bespoke and require third party assistance or parts are off the shelf but to a specified design standard by the Customer, and other Business partners (for example, financial services), or others companies that are a part of providing your products and services or operating our business.
7. How and when can you withdraw your consent?

Your consent to process personal data is needed to provide the support and products offered, although you can withdraw this at any time by contacting us using the details below.

8. Is your personal information transferred outside the UK?

We’re based in the UK, and your data is not transferred to anywhere outside of the UK, although if the need arises for third party remote support assistance on-site this may at times be provided with your permission at each new assistance request

9. What should you do if your personal information changes?

You should tell us so that we can update our records via email, telephone or mail. We’ll then update your records.

10. Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is problematic we will discuss this at the time for each and every individual determine the necessity of the information to provide our services.

11. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

For as long as we have reasonable business needs, such as providing support services with you and managing our operations, and then for a period of 7 years from the end of your support arrangements and in-line with our accounting practices.

12. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 25th 2018.

The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws:
https://ico.org.uk/ You can contact us using the details below.

13. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by mail, email or telephone to exercise these rights.

14. What are your marketing preferences and what do they mean?

We may use your home address, phone numbers and email address to contact you according to your marketing preferences.

You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us
If you have any questions about this privacy notice, or if you wish to exercise your rights, you can contact us by email at
info@dkaf.co.uk or write to DKAF, 2 Earlsmere Drive, Morley, Leeds, West Yorkshire, LS27 9RY.